Our team is patient, understanding, and always willing to walk you through any obstacles that may cross your path. Quick-responsive toll-free phone support is provided 24 hours a day and (7) seven days a week. A "service call" tracking system is built into the MCS web site. Telephone calls and requests are logged and the status is viewed in real-time as modifications are made. Clients receive acknowledgement and workflow email messages. Our website offers a Knowledgebase containing a list of the most commonly asked software questions from our clients and the responses from our qualified staff. User group meetings are also held periodically in various states across the country and once every year in conjunction with the National School Nutrition Association Convention, that is held in July. It is at this meeting where the company gets its greatest feedback from clients concerning software improvements as well as ideas for future modules.
To reach a customer support representative to help with a problem or question, please utilize any of the following options. In order to utilize our support ticketing system efficiently (and receive the fastest support), please use the MCS Customer Portal.
