Please use the form below to start your interactive session.  You must prearrange your support session with MCS Support before using this tool.  Please submit your question or problem first as a support case to our customer support portal

How It Works

• Step 1 : Once you are on the phone with a member of our support team, you will be directed back to this screen for the screen-sharing session.  Enter the access code that you receive from our support team below and click the button.
• Step 2 : You are prompted to download a small plug-in for your browser
• Step 3 : With your permission, your support representative can view your screen and share your keyboard/mouse.
• Step 4 : You are in full control at all times.  You always have overriding control and can disconnect the session at any time.